At L.L.Bean Fashion Shop, we stand behind the quality of our products, just as we stand by our commitment to your satisfaction. We understand that sometimes an item may not be the perfect fit for your adventure, which is why we offer a straightforward returns and exchanges process.

Returns & Exchanges Process

To return or exchange an item, please follow these steps:

  1. Initiate Your Request: Contact our customer support team at [email protected] within 15 days of receiving your order. Please provide your order number and the reason for return or exchange.
  2. Wait for Approval: Our team will review your request and provide you with a Return Authorization Number (RAN) and further instructions.
  3. Pack Your Item: Securely pack the item in its original packaging, including all tags and labels. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Ship the item to the address provided in your instructions. We recommend using a trackable shipping service for your peace of mind.
  5. Processing: Once we receive your return, our team will inspect the item and process your refund or exchange within 5 business days.

Return & Exchange Request Template

Use the template below to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear L.L.Bean Fashion Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Product Details:
– Product Name: [Product Name]
– Size/Color: [Size/Color]
– Reason for Return/Exchange: [Please specify reason]

Please provide further instructions and the Return Authorization Number.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refund Timeline and Method

Once your return is received and inspected, we will process your refund within 5 business days. The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note that it may take additional time for your bank or payment provider to process the refund and reflect it in your account.

  • Credit/Debit Cards: 5-10 business days after processing.
  • PayPal: 3-5 business days after processing.

Non-Returnable Items

To ensure the health and safety of our customers, the following items are non-returnable unless defective:

  • Coolers and Lunch Bags (due to hygiene reasons)
  • Bedding (if opened or used)
  • Dining products (if opened or used)
  • Garden & Outdoor items (if used or installed)

If you receive a defective item from these categories, please contact us immediately, and we will gladly assist you.

Note: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect due to an error on our part. Exchanges are subject to product availability.

Need Help? Our customer support team is here for you! Contact us at [email protected] or call us at [Insert Phone Number] for assistance.